Firmus natural gas price cut across its Ten Towns network

Firmus energy today announced a significant 12.48 per cent reduction in natural gas tariffs across its Ten Towns network (The Ten Towns area includes Ballymoney, Coleraine, and other towns and villages in the surrounding areas).

This is the third successive price drop in the last 12 months which means from the start of October the average customer in the Ten Towns network will pay close to 40% less for their natural gas than September 20191.

firmus energy’s domestic customers can expect their typical annual tariff to reduce by £63 per year2 making it it’s cheapest tariff since 2011.

Michael Scott, Managing Director of firmus energy, welcomed the opportunity to make savings for customers. He said:

“We recognise that many households and businesses are facing severe financial uncertainty because of ongoing Covid-19 restrictions, while others will have seen their energy consumption change significantly as a result of working and schooling from home.

“We appreciate the hardship that many of our customers are facing and are committed to providing the lowest possible prices to ensure natural gas continues to be an attractive offering for both domestic and business customers.

“More and more homeowners are seeing the environmental and lifestyle benefits of natural gas which provides instant heat, a constant supply of hot water, peace of mind of never running out and frees up space in the home. It is a much cleaner fuel than oil too so we are witnessing a surge in homeowners, who care about their environmental impact, making the move to natural gas.2

“Today’s announcement will be welcome news to the 50,000 customers we supply in our Ten Towns Network.”

As part of the move firmus energy has issued letters to all its Ten Towns customers to confirm the 12.48 reduction. Customers can expect these in the next couple of days.

The reduction follows consultation with the Utility Regulator, the Consumer Council for Northern Ireland and the Department for the Economy.

Customers who want advice on their natural gas bills or direct debit payments should contact the firmus energy Customer Services team on 0330 024 9000. Information on connecting or switching to firmus energy natural gas can also be found at

For free and independent advice on how to save energy please contact NI Energy Advice Line on 0800 111 4455.

1 Prices have dropped by 37% since September 2019.

2 Based on typical Domestic credit customer using 12,000 kWh per annum

3 Natural gas emits 50% less CO2 into the atmosphere than oil